Privacy Policy

1. Introduction

DMr Campaign ("we", "us", "our") operates the dmrcampaign.online website and the DMr Campaign automation service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, phone number, and billing details you provide during registration.
• Platform data:Instagram and Facebook account identifiers, page tokens, and message content processed through our automation features, as authorised by you via Meta's login flow.
• Usage data: Pages visited, features used, timestamps, IP address, browser type, and device information collected automatically.
• Payment information: Processed securely by our payment provider. We do not store full card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service, including comment auto-replies and DM automation.
• Process billing and manage your subscription.
• Send transactional emails (receipts, plan changes, security alerts).
• Improve the Service through aggregated, anonymised analytics.
• Respond to support requests and communicate about your account.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Payment processors, hosting providers, and analytics tools that assist us in operating the Service, bound by confidentiality agreements.
• Meta Platforms:Data exchanged through Meta's APIs is subject to Meta's own data policies. We only access data you explicitly authorise.
• Legal authorities: When required by law, regulation, or legal process.

5. Data Retention

We retain your account information for as long as your account is active. Message content processed through automations is retained for up to 90 days for delivery tracking and support, then permanently deleted. You may request earlier deletion by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive credentials, and access controls. While we strive to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Withdraw consent for data processing where consent is the legal basis.
• Export your data in a portable format.

To exercise any of these rights, email us at hello@dmrcampaign.online.

8. Cookies and Tracking

We use essential cookies to maintain session state and remember preferences. We may use analytics cookies (e.g. for aggregated usage statistics) that do not identify you personally. You can disable cookies in your browser settings, though some features may not function correctly without them.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. The "Last updated" date at the top reflects the most recent revision.

11. Contact

For privacy-related questions or requests, contact us at hello@dmrcampaign.online.